Support Lowepro
Consumer
Please contact the store directly regarding RMA or service.
Looking for spare parts? Please contact your retailer or order directly from: Spare parts - Lowepro
Reseller
In case of problems with your product, registration must be made here. As soon as your case is registered, we look at this and provide feedback with instructions on what will happen. Our goal is to return the same day with a response to the application made.
The following is required from you/your customer to ensure the fastest possible handling for each brand. If everything is provided from the start, the process continues without follow-up questions, resulting in a quicker solution.
-
Photo of the white label inside the bag showing the LOT/serial number
-
Copy of receipt/invoice
-
Description of the defect
-
Photo or, if needed, video of the defect
Extended warranty registered?
Spare parts for customers and consumers
You can buy spare parts directly here: www.loweprospares.com
Warranty
Lowepro offers 2 year warranty. The guarantee covers products purchased in Sweden. Receipt is required. Complaints regarding manufacturing defects are regulated in Sweden in accordance with the Consumer Purchase Act. In these cases, you should always complain about the product in the store where you bought it.
Support Lowepro
Consumer
Please contact the store directly regarding RMA or service.
Looking for spare parts? Please contact your retailer or order directly from: Spare parts - Lowepro
Reseller
In case of problems with your product, registration must be made here. As soon as your case is registered, we look at this and provide feedback with instructions on what will happen. Our goal is to return the same day with a response to the application made.
The following is required from you/your customer to ensure the fastest possible handling for each brand. If everything is provided from the start, the process continues without follow-up questions, resulting in a quicker solution.
-
Photo of the white label inside the bag showing the LOT/serial number
-
Copy of receipt/invoice
-
Description of the defect
-
Photo or, if needed, video of the defect
Extended warranty registered?
Spare parts for customers and consumers
You can buy spare parts directly here: www.loweprospares.com
Warranty
Lowepro offers 2 year warranty. The guarantee covers products purchased in Sweden. Receipt is required. Complaints regarding manufacturing defects are regulated in Sweden in accordance with the Consumer Purchase Act. In these cases, you should always complain about the product in the store where you bought it.